American-V Magazine is wholly owned and published by:
Hornblower Publishing Limited.
Kingfisher House, Hurstwood Grange,
Hurstwood Lane, Haywards Heath
West Sussex RH17 1QX
Tel: 01978 526174
Company Number: 11314906
- We do not share, sell or otherwise transfer personally identifiable data beyond strict operational requirements: subscriptions are sent from a secure mailing house, and then the data required is sent by secure means.
- We hold all data securely on password protected computers behind an up to date firewall.
- We do not hold bank or credit card details on any digital or paper systems.
- Because of the nature of the information held, there is no statutory requirement – or intention – for HPL to register with the Information Commissioner’s Office. That does not affect your right to see any data that we hold on you, or your right to be forgotten once all statutory obligations have been met.
AS IT RELATES TO FINANCIAL TRANSACTIONS
To protect us both, all financial transactions are processed on PayPal’s site, either using their APIs in respect of the on-line shop, or their virtual terminal for credit card transactions taken over the phone.
PayPal shares your contact details with HPL for the purpose of HPL despatching goods to you. HPL holds a copy of that information, together with the value of the transaction in order to maintain an internal audit trail.
AS IT RELATES TO ADVERTISING:
HPL does not use any third-party advertising delivery systems on any of the websites that we are responsible for – nor is there any intention to – because we choose to ensure that any advertising carried on any HPL title is relevant to its audience and will be controlled by HPL to ensure that.
We will carry advertising for selected advertisers on HPL websites, but such adverts will target the profile of the title and not a reader’s profile.
AS IT RELATES TO COMPETITIONS:
In the event that a competition prize is offered by a third party with a request that HPL shares the contact details of entrants with them, HPL will clearly inform entrants of that and provide an opt-in tick box for those entrants who are happy for their personal data to be shared.
That opt-in will specifically exclude the answers to any questions – including tie-breakers – which might have a marketing value but will be offered anonymously and will not compromise your right to privacy.
AS IT RELATES TO SURVEYS AND QUESTIONNAIRES:
HPL will occasionally undertake readership surveys and questionnaires, but these will not be compulsory, the information that is given freely will be treated as confidential, held securely and any personal information that can identify the participant – like the sender’s email address or ID – will not be transferred onto any digital records.
PAYMENT AND DELIVERY POLICY
We endeavour to process all transactions relating to back issues or other stock items within three working days, or from the next available issue of American-V when taking out a subscription unless otherwise directed. Delivery is by Royal Mail, second class post.
REFUND / CANCELLATION POLICY
In the event that we are unable to depatch stock items within seven days, you will be entitled to a full refund.
Due to the nature of magazines, returns are not accepted and we would ask that you take all precautions to make sure that you order to the correct issue: the full contents list as printed in the magazine is shown in the on-line shop, accessed by clicking on the cover, to help reduce these to a minimum. In the event that the wrong edition was supplied, a replacement copy will sent.
From the date of publishing recommencing – September 2018 – the non-arrival of subscription copies needs to be referred to the subscriptions hotline number, 0333 939 8116, and we will look into it.
With the exception of the transfer of the title between publishers there should be no reason why the magazine would run more than one week outside its published schedule, but we can make no promises for the ability of the postal service to deliver. We will do everything we can to get issues to subscribers ahead of the date that magazines hit the newsstands.
We will deal with any mid-term subscription cancellations on an individual basis: we haven’t had one yet, although we are aware of some subscribers cancelling them with the previous publisher, Positive Media, as they were no longer in a position to deliver.
SPECIAL CIRCUMSTANCES 2018:
Any outstanding subscription gifts will be supplied once we have determined how many were not supplied by Positive Media, and can replenish stocks one last time with the promoted T-shirt design before we change to a new one: all subscribers will be given a choice of the old or the new one.